A Timeless beginning- GET 5% off on LAUNCH
RETURN POLICY
At Hyderabad Horology, we take pride in delivering carefully inspected and premium-quality timepieces. Every watch undergoes strict quality checks before dispatch to ensure the best experience for our customers.
Eligibility for Returns
Returns are accepted within 7 days of delivery only under the following conditions:
• The product received is damaged
• The wrong product was delivered
• The watch has a manufacturing defect
To qualify for a return:
• The watch must be unused and in original condition
• Original packaging, tags, warranty card, and accessories must be included
• Valid proof of purchase/order confirmation is required
Non-Returnable Items
We do not accept returns for:
• Change of mind
• Minor color variations due to photography or screen settings
• Products showing signs of use or wear
• Customized or engraved watches
Return Process
To request a return:
Contact our support team within 48 hours of delivery
Share your order number
Provide clear photos/videos of the issue
Our team will review the request and guide you through the return process.
Inspection & Approval
Once the returned product is received and inspected, Hyderabad Horology reserves the right to approve or reject the return request based on product condition and eligibility.
Contact Us
Hyderabad Horology
phone: 7995396110
Email: hyderabadhorology@gmail.com