Refund policy

Return & Refund Policy

At Hyderabad Horology (HH), we take pride in crafting timepieces that blend timeless design with exceptional quality. Every watch is carefully inspected before dispatch. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

We accept returns within 7 days of delivery, provided that:

  • The watch is unused, unworn, and in its original condition.

  • All protective films, tags, and packaging are intact.

  • The original box, warranty card, manuals, and accessories are included.

  • A valid proof of purchase or order number is provided.

Products showing signs of wear, scratches, damage, alterations, or missing components are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Watches with custom engravings or personalized modifications.

  • Products damaged due to misuse, accidents, or improper handling.

  • Gift cards (if applicable).

  • Products returned without original packaging or accessories.

3. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

  • Original shipping charges (if any) are non-refundable.

4. Exchanges

We only replace items that are defective or damaged upon arrival.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Images of the packaging

5. Return Shipping

Unless the return is due to our error (wrong or defective item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance. Hyderabad Horology is not responsible for packages lost during return transit.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package. We will investigate the issue and arrange a suitable resolution.

7. How to Initiate a Return

To request a return, please contact our customer support with:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if applicable)

Our team will provide further instructions once your request is reviewed.

8. Contact Us

For any questions regarding returns or refunds, please contact our customer support through the contact details provided on our website.

Thank you for choosing Hyderabad Horology. We appreciate your trust and look forward to serving you again.